Are you using Latest version of Wordpress 5.1 and Email Customizer versions below 1.5.8 ?
Issue: While trying to Save the templates. Templates are not saving after editing the customized email templates.
Cause: This is a Known issue occurred with the latest version of Wordpress 5.1.
Troubleshooting steps:
- Make sure, you are updated Email Customizer plugin to the latest version (version 1.5.8). Here is guide to update the plugin -> How To Update Email Customizer . We have added the compatibility to the Wordpress latest version.
- Even after updating the plugin if the Save is not working, kindly check if you have any security plugins on your site.
Other Issues:
Templates are saving but, it sends the default woocommerce emails instead of the customized emails.
- Check if you have enabled the templates from our plugin settings - Here is a guide on the same Enable/Disable Templates
- If you are using WPML in your site, have a check on the default locale settings for each languages :
Wpml -> Site languages -> Edit language -> default locale.
NOTE:
- Default locale: This determines the locale value for this language. You should check the name of WordPress localisation file to set this correctly.
Quick Links:
Troubleshooting - Templates Not Loading
Receiving Default Emails from Woocommerce
Still Unclear ?
Send us a support request -> [email protected]